Know Your Outgoing Mail Server

Procedure for Configuring Outlook Express

Procedure for configuring Netscape Messenger

Frequently Asked Questions (version 1.0) for
Outlook Express

Frequently Asked Questions (version 1.0) for Netscape Messenger

Frequently Asked Questions (version 1.0) for Other Mail Clients

Frequently Asked Questions (version 1.0) General

Do not use Email without good Anti-Virus Solution on Microsoft Windows based PCs. Configure Anti-Virus Software to scan both incoming and outgoing emails

MOST-URGENT

SANCHARNET USERS ARE REQUESTED TO READ THIS MESSAGE VERY CAREFULLY

OLD MAIL SERVERS HAVE BEEN CLOSED FOR OPERATIONS

From: CGM, Data Networks, BSNL                                  24th September 2002

Dear Sancharnet Customer,

This has reference to our message dated 19-09-2002 regarding closure of Old Mail Servers by 0000 hrs on 22-09-2002. Old Mail Servers have now been closed as the  New mail servers are now fully operational. 

Click on Frequently Asked Questions in case you still have problems in sending or receiving emails with New Mail Servers.

To make sure that you are able to use New Outgoing Mail Servers just check, each of  the following carefully in Email Client Configuration:

(1) Old SMTP Server name is replaced with New SMTP Server name 

(2) SMTP authentication is configured for sending emails. Without this you would not be able to send outgoing mails at all.

(3) Your email address is correctly configured e.g. aksharma@sancharnet.in In case the email address is configured with @hotmail.com, @yahoo.com or @indiatimes.com etc i.e. domain other than @sancharnet.in you will not be able to send mail through Sancharnet Outgoing Mail Server 

(4) There is no spelling mistake in your email id or server name.

(5) Your email password is entered correctly. Further, it is recommended, not choose the option of saving password, for better security. When you send or receive mail you would be prompted for the password by the the email client.

To test that you are able to send outgoing mails through new servers first send a mail to your own email address.

You may also use Web Email service, available through www.sancharnet.in for sending and receiving emails. Use your emailID and password to log in.

      Check for updates, latest guidelines about mail servers, about your Incoming and Outgoing Mail Servers, configuration of mail clients on www.sancharnet.in

      In case you still have doubts and problems, please contact your local Sancharnet node incharge through web-helpdesk or over telephone.

CGM, Data Networks
Bharat Sanchar Nigam Limited
New Delhi

The host 'nmr.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

(mistake in the above example is that mail server name has been wrongly configured as nmr.sancharnet.in instead of nmra.sancharnet.in):

Steps to Check this:

First Click here to know your Outgoing Mail Server Name. Then --> Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Outgoing Mail (SMTP) - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on Apply in case of Change --> Click on OK --> Click on Close.

Steps to Check this:

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt. Click on Apply --> Click on OK --> Click on Close

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test222@sancharnet.in'. Subject 'test', Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Server Response: '550 5.7.1 Relaying not allowed: test222@sancharnet.in', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Steps to Check this:

(A)

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Tick on My Server Requires Authentication --> Click on Settings --> Ensure that Use same settings as my incoming mail server is selected --> Click on Apply --> Click on OK --> Click on Close

(B)

First Click here to know your Incoming Mail Server Name. Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the account name and therefore the customer will fill aksharma here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

Steps to Check this:

First Click here to know your Incoming Mail Server Name. Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Servers --> Check the entry in box - Incoming Mail (SMTP) - Make sure that the entry in this box the name of your Incoming Mail Server. Ensure that sancharnet.in is not mis-spelt --> Check the entry in box under Incoming Mail Server - Account Name - Make sure that the account name is correctly filled. This account name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the account name and therefore the customer will fill aksharma here. --> Check the entry in box under Incoming Mail Server - Password. By default you are not allowed to fill in the password unless you tick the box - Remember Password which is just below. Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Outlook Express and send or receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Outlook Express again. --> Click on Apply in case of Change --> Click on OK --> Click on Close.

The host 'nmma.sancharnet.in' could not be found. Please verify that you have entered the server name correctly. Account: 'nmma.sancharnet.in', Server: 'nmma.sancharnet.in', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

Steps to check this:

Open Outlook Express --> Click on Tools --> Click on Accounts --> Click on Mail --> Select Your Sancharnet Account (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Properties --> Click on Advanced --> Ensure that the box under delivery - Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on Apply in case of Change --> Click on OK --> Click on Close.

Once this is done retrieve all the mails in your mail box

An Alternative:

Use webmail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails.

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test011@sancharnet.in'. Subject 'test', Account: 'nmma.sancharnet.in', Server: 'smra.sancharnet.in', Protocol: SMTP, Server Response: '550 5.1.1 unknown or illegal alias: test011@sancharnet.in', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Netscape is unable to locate the server nmr.sancharnet.in. Please check the server name and try again.

Steps to Check this:

First Click here to know your Outgoing Mail Server Name. Then --> Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers  --> Check the entry in box - Outgoing mail (SMTP) server - Make sure that the entry in this box the name of your Outgoing Mail Server. Ensure that sancharnet.in is not mis-spelt. --> Click on OK

Steps to Check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Identity --> Check the entry in box - E-mail address - Make sure that the entry in this box is your email address. Ensure that sancharnet.in is not mis-spelt.--> Click on OK

The Netscape is unable to use the mail server because you have not provided a username. Please provide one in the preferences and try again.

Steps to Check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Check the entry in box - Outgoing mail server user name - Make sure that the Outgoing mail server user name is correctly filled. This name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the  Outgoing mail server username and therefore the customer will fill aksharma here --> Click on OK

Your An error occured while sending mail: SMTP server error. The server responded: (null). Contact your mail administrator for assistance.

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

Steps to Check this:

First Click here to know your Incoming Mail Server Name. Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit --> Check the entry in box - Server Name - Make sure that the Incoming Mail Server Name is correctly filled here. --> Check the entry in box Server Type - Make sure that this is POP3 --> Check the entry in box User Name - Make sure that the User Name is correctly filled here. This name is your email userid. e.g. in email address aksharma@sancharnet.in aksharma is the User Name and therefore the customer will fill aksharma here --> Customers are advised not to tick Remember Password box for better security. If this box is not ticked you would be prompted to enter password every time you start Netscape Messenger and send/receive the first mail. Subsequently you would not be prompted for the password unless you stop and start Netscape Messenger again. -->  Click on OK --> Click on OK

An error occured with the POP3 mail server. You should contact the administrator for this server or try again later

Steps to do:

(i) In case you are connected to internet and are able to browse, but get the error as indicated above, immediately call up the local internet node incharge and explain the problem to him over web-helpdesk or over phone.

(ii)In case you are not connected to internet and are not able to browse, and get the error as indicated above, try connecting to internet again.

Steps to check this:

Open Netscape Messenger --> Click on Edit --> Under Mail & Newsgroups Click on Mail Servers --> Select the Incoming Mail Server (Setup Already) Ensure that there is a single entry available here to avoid any confusion --> Click on Edit--> Click on POP --> Ensure that Leave a Copy of message on server is not ticked (Customers are strongly advised not to keep this as ticked so that all the mails are retrieved to the customers PC. This will ensure better performance) --> Click on OK --> Click on OK

Once this is done retrieve all the mails in your mail box

An Alternative:

Use webmail available through www.sancharnet.in to check the status of your mail box and delete unwanted mails.

An error occured while sending mail. The mail server responded. 5.1.1 unknown or illegal alias: test011@sancharnet.in Please check the message recipients and try again.

.adp, .ade, .bas, .bat, .chm, .cmd, .com, .cp, .crt, .eml, .exe, .hlp, .hta, .inf, .ins, isp, .jse, .lnk, mdb, .mde, .msc, .msi, .msp, mst, .pcd, .pif, .reg, .scr, .sct, .shs, .url, .vbs, .vbe, .wsf, .wsh, .wsc ?